CUSTOMER SUPPORT SERVICES
Your system never sleeps. Make sure it’s supported sun up till sun down and straight through the night with 24×7 Help Desk & Support Engineers Monitoring your environment with the help of certified trained SKY Networks Solutions engineers.
- Network Flow Analytics
- Custom Report Generation
- 24X7 Support Dedicated Lines
- Fast and reliable call resolution
- Hardened Information Security
- Best Practices Implementation
- Indexed Logs for Critical IT Services
- HIPAA and SSAE16 SOC2 compliant
- Technicians versed in ITIL best practices
- Support for Microsoft, Apple, and Linux
- Partnered with TeamViewer for Remote Support
- Automated Network Device Configuration Backup
- 24/7/365 support from certified friendly and knowledgeable technicians
HELP DESK SUPPORT
Protect against real-time threats with our Advanced Classification Engine—utilizing machine learning and anomaly detection
24/7 CALL CENTER
Protect against real-time threats with our Advanced Classification Engine—utilizing machine learning and anomaly detection
ENDPOINT SECURITY
Protect against real-time threats with our Advanced Classification Engine—utilizing machine learning and anomaly detection
DDOS PROTECTION
Protect against real-time threats with our Advanced Classification Engine—utilizing machine learning and anomaly detection
HELP-DESK SUPPORT
SKY Networks Solutions got you covered! When technology doesn’t work as intended, it can be both a drain on productivity and employee morale. With our 24/7/365 Help Desk, employees always have a number to call that will quickly put them in touch with the IT support they need to solve their technology woes.
- Ticket Opening, Follow Ups and Resolutions
- SKY Networks Solutions Uses various ticketing systems
- Monitoring of your Environment with Solar Winds Monitoring tools
- Comprehensive Reporting of Performance bottlenecks & Resolutions
24/7 SECURITY MONITORING
Protect against real-time threats with our Advanced Classification Engine—utilizing machine learning and anomaly detection
CERTIFIED ENGINEERS
Protect against real-time threats with our Advanced Classification Engine—utilizing machine learning and anomaly detection
REMOTE SUPPORT
Protect against real-time threats with our Advanced Classification Engine—utilizing machine learning and anomaly detection
HIPAA & SSAE16
Protect against real-time threats with our Advanced Classification Engine—utilizing machine learning and anomaly detection
THREAT RESPONSE TEAM
Just because you are a small business, that doesn’t mean you can’t have a 24/7 team monitor & analyze your network security. Alert Management to remediate immediately. Our 24×7 Security Operation Center (SOC) can:
- Host-based intrusion detection
- Automated response rules
- Network intrusion detection
- Ensures audit trails for compliance
- 24/7 Threat Monitoring and notification
- Pre-defined security and compliance alerts
- Weekly/Monthly Threat Management Reports
- Compliance Reports (PCI DSS, HIPAA, NIST, and more)
PATIENT VERIFICATIONS
Patient verification services save thousands of dollars to our Medical Office clients.
MEDICAL BILLING
Highly Trained Billers swiftly submit Medical Bills and Contest to put max in your bank.
APPT VERIFICATION
Fully Automated System to call Patients to verify & reschedule the appointment.
REMOTE ASSISTANT
Experts are available to conduct key operational functions for many Medical Offices.
OUR SUPPORT MODEL
Our knowledgeable and proficient technicians know that you need your IT up and running properly if you want to meet your expectations. That’s why we offer our comprehensive help desk service. If your IT is on the fritz, call one of our certified technicians 24 hours a day, seven days a week, 365 days a year, and we will help your staff resolve their most annoying IT issues.
